Enterprise Portal ROI *
The benefits obtained from a portal can be broken down into so-called hard and soft ROI. Hard ROI can be expressed in financial terms based on estimated or measured dollar savings obtained from the portal project. Hard ROI is generated primarily by using a portal to reduce costs and increase revenues. Examples include:
- More efficient use of staff by deploying portal-driven self-service applications for employees, customers and partners. Examples here include human resources (employee benefits, vacation time, loans, procurement), expense processing, help desk, product information and support, order tracking, interactive training, etc. Self-service applications have a direct positive impact on corporate costs by, for example, lowering staffing requirements and the cost-per-call in support organizations or reducing the staffing and time required to introduce new products and services.
- Lower computing costs by the use of an enterprise-wide framework for storing, sharing and accessing business content. This reduces local storage requirements, the need for e-mail attachments, and the need for physical media production and printing (e.g., sales and marketing materials, etc.).
- Reduced travel expenses by using online training and interactive collaboration services that improve communication throughout the organization and reduce the need for physical travel.
These cost savings and revenue gains can be estimated before a portal project is started and measured after portal deployment to determine if the savings stated during business-case development are being obtained.
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iSummation technologies offers Enterprise portal development services. For more information, please contact us.
*Courtesy dmreview.com
